ITIL Expert

  • About Course
  • Course Overview
  • Key Features
  • Agenda
  • FAQ
  • Training Calendar

Agenda

ITIL Service Transition

    • Introduction to Service Transition
    • Service Transition principles
    • Service Transition processes
      a) Transition Planning and Support
      b) Change Management
      c) Service Asset and Configuration Management
      d) Release and Deployment Management
      e) Service Validation and Testing
      f) Change Evaluation
      e) Knowledge Management

ITIL Service Strategy

    • Introduction to Service Strategy
    • Service Strategy principles
    • Service Strategy processes:Financial Management for IT services
      a) Service Portfolio Management
      b) Demand Management
      c) Business Relationship Management
      d) Strategy Management for IT services
    • Governance
    • Organising for Service Strategy
    • Technology considerations
    • Implementing Service Strategy

ITIL Service Design

    • Introduction to Service Design
    • Service Design principles
    • Service Design processes
      a) Service Catalogue Management
      b) Service Level Management
      c) Capacity Management
      d) Availability Management
      e) IT Service Continuity Management
      f) Information Security Management
      g) Supplier Management
      f) Design Coordination.
    • Service Design technology-related activities.
    • Organising for Service Design.

ITIL Continual Service Improvement

    • CSI principles
    • CSI processes
    • 7 Step Improvement Process
    • CSI methods and techniques
    • Organising for CSI
    • Technology considerations
    • Implementing CSI

ITIL Operational Support Analysis

    • Event Management
    • Incident Management
    • Request Fulfilment
    • Access Management
    • Problem Management
    • Service Desk
    • Technical Management
    • Application Management
    • IT Operations Management

ITIL Service offerings and Agreements

    • SOA processes
      a) Service Portfolio Management
      b) Service Catalogue Management
      c) Service Level Management
      d) Demand Management
      e) Supplier Management
      f) Financial Management for IT Services
      h) Business Relationship Management
    • SOA roles and responsibilities 

ITIL Release control and Validation

    • Introduction to Release, Control and Validation
    • RCV processes
      a) Change Management
      b) Service Validation and Testing
      c) Service Asset and Configuration Management
      d) Release and Deployment Management
      e) Request Fulfilment
      f) Change Evaluation
      g) Knowledge Management
    • RCV roles and responsibilities

ITIL Planning Protection and Optimization

    • Introduction to Planning, Protection and Optimisation
    • PPO processes
      a) Capacity Management
      b) Availability Management
      c) IT Service Continuity Management
      d) Information Security Management
      e) Demand Management
    • PPO roles and responsibilities

ITIL Service Operation

    • Service Operation Process.
    • Incident Management.
    • Problem Management.
    • Request Fulfilment.
    • Access Management.
    • Event Management.

Service Operation Functions

    • Service Desk
    • Technical Management
    • Application Management
    • IT Operations Management

FAQ

Who Are the Instructor?

    We believe in quality & follow a rigorous process in selecting our trainers. All our trainers are industry experts/ professionals with an experience in delivering trainings.

Whom do I contact if I have further clarification?

    You can call us on +1-888-828-1956 / +91-9108460933 or drop a mail to email@it-skillstraining.com

What if I miss the online class?

    You will get the recording of the session and also you can attend the session from the next batch. You can contact help for next batch details.

What are the prerequisites for the class?

    Knowledge in any programming languages like PHP, Python, PERL, Java, C or C++ and some familiarity with database & SQL will be an added advantage.

Do I get a certification?

    You will get certificate from IT Skills Training Services

Does ITIL Expert Certification has Practical session?

    Yes, Online ITIL Expert Certification training course has practical sessions, as most of the training is hands-on practical session to get mastery on the subject and enable you to take up any assignments on big data.

Do you Provide Placement Assistance?

    IT Skills Training Services has a dedicated HR to assist trained professionals to get placed in organizations. We work with our associated HR network to provide appropriate opening for professionals training from IT Skills Training Services.

Do you Provide Money Back Guarantee?

    Yes we do provide refer to the refund policy and raise the fund if it matches the money will be refunded.

How can I access the content?

    Once you register with us for a course by paying the course fee, you can access the e-learning content on our website. 

Key Features

  • 32 hours of high quality training
  • Trainers are Industry experts & working professionals
  • Comprehensive up-to date contents
  • Exercises & Hands-on assignments
  • 100% Money back guarantee
  • Course completion certificate

How are the classes conducted?

  • Class Room Training
  • Instructor-Led online Training
  • Online Self learning

Money back Guarantee

  • If you don't like the training, inform us after 1st session. 100% money will be refunded with no questions asked

Group Discount

  • 10% discount for 3 or more registration

About the Course

The ITIL Expert Level certification is aimed at those who are interested in ITIL in an expert level. This course recognizes balanced knowledge across all areas of the ITIL service lifecycle.ITIL expert certification course is mainly help employees to find or groom with the right skills and knowledge to implement ITIL Process.

The ITIL capabilities scheme offers a secluded way to deal with the ITIL structure. In this plan, competitors are allowed to choose from an assortment of capabilities which concentrate on focused regions of the ITIL Service Lifecycle to differing degrees of profundity and specialism. The adaptability of modules accessible implies that applicants are allowed to tailor their own individual capabilities portfolio to their very own and expert prerequisites. Applicants ought to accomplish an adjusted learning base over the full ITIL benefit lifecycle. These prerequisites will guarantee that all hopefuls who accomplish ITIL Expert have effectively finished a progression of capabilities which traverse all ITIL teaches reliably.

Course Overview

What is ITIL?
ITIL “Information Technology Infrastructure Library” is an arrangement of practices for IT benefit administration (ITSM) that spotlights on adjusting IT administrations to the requirements of business. ITIL portrays, Develops which are not specified for organization, but rather can be connected by an association for setting up combination with the association's system, conveying esteem, and keeping up a base level of competency. It permits the association to build up a benchmark from which it can plan, execute, and measure. It is utilized to show consistency and to quantify change.

ITIL Expert level Certification Training course from IT-Skills training Services is considered to be an expert level training in the field of ITIL. Our training focuses on main important concepts PPO, RCV, SOA and related concepts. But keep in mind it is an expert level certification in ITIL.

Who can attend it?

ITIL expert certification from IT-Skills Training Service is offered to those who are interested in ITIL.

  • Business Owners
  • Managers,
  • Other Staff in or

And it will help other industry related to

  • Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management teams.

What are the prerequisites for this Course?
Candidates are recommended to have knowledge on other Basic courses like ITIL Foundation, And Basic courses.

 

 

Please Select Your Country

Online Training

Date
Time
Course Type
Price
05-Nov to 11-Dec 2016 (Sat-Sun) 10:30 AM to 01:30 PM Virtual Classroom INR 20,000
INR 18,000
15-Nov to 06-Jan 2017 (Mon-Fri) 6:30 AM to 7:30 AM Virtual Classroom INR 20,000
INR 18,000

Class Room Training

Date
Time
Course Type
Price
12-Nov to 3-Dec (Jayanagar, Bangalore) 10:00 AM - 5:00 PM Classroom INR 25,000
INR 18,000
03-Dec to 24-Dec (Jayanagar, Bangalore) 10:00 AM - 5:00 PM Classroom INR 25,000
INR 18,000
12-Nov to 03-Dec (Hebbal, Bangalore) 10:00 AM - 5:00 PM Classroom INR 25,000
INR 18,000
03-Dec to 24-Dec (Hebbal, Bangalore) 10:00 AM - 5:00 PM Classroom INR 25,000
INR 18,000
12-Nov to 03-Dec (Marathahalli, Bangalore) 10:00 AM - 5:00 PM Classroom INR 25,000
INR 18,000
03-Dec to 24-Dec (Marathahalli, Bangalore) 10:00 AM - 5:00 PM Classroom INR 25,000
INR 18,000

Online Training

Date
Time
Course Type
Price
29-Oct to 11-Dec (Sat-Sun) 9:00 AM to 10:00 AM (CST) Virtual Classroom USD 599
USD 499
31-Oct to 09-Dec (Mon-Fri) 8:00 PM to 9:00 PM (CST) Virtual Classroom USD 599
USD 499
05-Nov to 18-Dec (Sat-Sun) 10:00 AM - 01:00 PM (CST) Virtual Classroom USD 599
USD 499
19-Nov to 25-Dec (Sat-Sun) 8:30 AM to 12:30 PM (CST) Virtual Classroom USD 599
USD 499
05-Dec to 20-Jan 2017 (Mon-Fri) 9:00 AM to 10:00 AM (CST) Virtual Classroom USD 599
USD 499
12-Dec to 20-Jan 2017 (Mon-Fri) 9:00 PM to 10:00 PM (CST) Virtual Classroom USD 599
USD 499

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