ITIL Foundation Certification Training enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management.
ITIL Certification Training provides an introduction to the Service Management, Service Lifecycle and ITIL Process and it prepares you to pass the ITIL Foundation Certification exam.
Online Self Training
ITIL Foundation Certification Training Course
What certification will I receive after completing the training?
This training will ensure you learn about IT Service management best practices, concepts, key principles and process models to clear the ITIL foundation exam. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the ITIL V3 Foundation certification from Axelos.
What is Virtual Training?
Virtual Training is an Instructor-Led online Training, where Instructor and participants log into the system at same time. It is designed to simulate the traditional class room environment so that instructor can explain, show and test various aspect to contribute to the learning process.
Who are the Right Audience for ITIL Foundation eLearning training?
This course is intended for people who require a fundamental comprehension of the ITIL structure and how it might be utilized to upgrade the nature of IT administration inside an association.
This course is also suited for
IT Managers, System Administrators, IT support teams,
System Analyst, Application Management Team,
Application Development Team,
Process Owners and Process Practitioners.
Who are the instructors?
We believe in quality & follow a rigorous process in selecting our trainers. All our trainers are industry experts/ professionals with an experience in delivering trainings.
Whom do I contact, if I have further clarifications?
You can call us on +1-888-828-1956 / +91-9108460933 or drop a mail to firstname.lastname@example.org.
What if I miss the online class?
You will get the recording of the session and also you can attend the session from the next batch. you can contact help for next batch details.
What are the pre-requisites for the course?
There are no pre-requisites for taking this course.
Service management as a practice
Introduction to Service Management Lifecycle
Principles of IT Service Management
IT Service Management-Best Practices
Public and Proprietary Practices
Service Management Practice
Benefits of IT Service Management
Challenges in IT Service Management
Functions Related to Service Management
Roles in Service Management
Service lifecycle: Design, development and utilization of services
Service lifecycle: Utility and warranty
Service lifecycle: Service design and the business
Service lifecycle: IT and the business integration
The ITIL service lifecycle
Continual service improvement
The value of the ITIL service lifecycle.
Integrating the processes throughout the lifecycle
Explaining the objectives and scope for each phase
Key principles and models
Value-creation through services.
Balancing opposing forces
Management information systems and tools
Exploring the importance of people, processes, products and partners.
Critical success factors
Measurement methods and metrics
Service portfolio management
Financial management for IT services
Business relationship management
Service Level Management (SLM)
Service catalog management
Risk assessment and IT service continuity management
Defining the scope of information security management
Business value, asset and configuration management
Explaining the objectives of change management
Release and deployment management
Process activities of incident and problem management
Stating the purpose of event and access management
Continual service improvement.
The seven-step improvement process
The Deming Cycle (plan, do, check, act)
Critical Success Factors (CSF) and KPIs
Types of metrics
Service Management Functions and Roles
Outlining IT organization functions.
Service desk function
IT operations function
Technical management function
The application management function
Defining service roles.
The responsibilities of key roles in service management
Recognizing the RACI responsibility model and its role in determining organizational structure
How service automation assists with integrating service management processes
* 16 hours of high quality training * 18 PDU * Trainers are Industry experts & working professionals * Comprehensive up-to date contents * Exercises & Case Study for better understanding * 100% Pass guarantee * Course completion certificate
How are the classes conducted? Class Room Training Instructor-Led online Training Online Self learning
Money back Guarantee If you don't like the training, inform us after 1st session. 100% money will be refunded with no questions asked.
Group Discount 10% discount for 3 or more registration
ITIL Foundation Certification Training Course enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.
Objectives of the ITIL Foundation Certification Course After the completion of ITIL course at IT Skills Training services, you will learn: * Key principles and models of ITIL® 2011 * Important principles for improving IT operations * Vital processes and functions * Practical guidance for applying ITIL to everyday IT situations * How to align with business, control costs, and improve IT service quality * Strategies to balance IT resources * Understanding the ITIL® 2011 qualification scheme * Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes * Successfully clear your ITIL® 2011 foundation exam.
Who should go for ITIL Foundation Course Online ? This course is intended for people who require a fundamental comprehension of the ITIL structure and how it might be utilized to upgrade the nature of IT administration inside an association.
This course is also suited for IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners.
Prerequisites for learning ITIL Foundation Certification Training Course You can start learning ITIL even if you have very basic skills on information technology & Knowledge in IT is sufficient for the Foundation course.
ITIL Foundation certification Training course is the basic and first step of certification in ITIL Training process. This certification is suitable for those who require a Basic understanding of the ITIL Framework and how it may use to enhance the quality of ITIL Service Management. The ITIL Foundation Certification Covers basic process of Service Management, Service lifecycle approach and the five key phases of the ITIL mode, the relationship between ITIL phases and processes and the goals, objectives, values and purpose of the five phases.
ITIL Framework is intended to standardize the Selection, planning, delivery and backing of IT administrations to a business. The objective is to enhance effectiveness and accomplish unsurprising administration levels. The ITIL system empowers IT to be a business administration accomplice, instead of simply back-end support. ITIL rules and best practices adjust IT activities and costs to business needs and change them as the business develops or moves course.