ITIL Foundation Certification Training Course

  • About Course
  • Overview
  • Key Features
  • Agenda
  • FAQ
  • TRAINING CALENDAR

FAQ

What certification will I receive after completing the training?

    This training will ensure you learn about IT Service management best practices, concepts, key principles and process models to clear the ITIL foundation exam. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the ITIL V3 Foundation certification from Axelos.


What is Virtual Training?

    Virtual Training is an Instructor-Led online Training, where Instructor and participants log into the system at same time. It is designed to simulate the traditional class room environment so that instructor can explain, show and test various aspect to contribute to the learning process.

     

Who are the Right Audience for ITIL Foundation eLearning training?

     This course is intended for people who require a fundamental comprehension of the ITIL structure and how it might be utilized to upgrade the nature of IT administration inside an association.

    This course is also suited for

    • IT Managers, System Administrators, IT support teams,
    • Database Administrators,
    • System Analyst, Application Management Team,
    •  Application Development Team,
    • Process Owners and Process Practitioners.

Who are the instructors?

    We believe in quality & follow a rigorous process in selecting our trainers. All our trainers are industry experts/ professionals with an experience in delivering trainings.

Whom do I contact, if I have further clarifications?

    You can call us on +1-888-828-1956 / +91-9108460933 or drop a mail to email@it-skillstraining.com. 

What if I miss the online class?

    You will get the recording of the session and also you can attend the session from the next batch. you can contact help for next batch details.

What are the pre-requisites for the course?

    There are no pre-requisites for taking this course.

Agenda

Service management as a practice

  • Introduction to Service Management Lifecycle
  • Principles of IT Service Management
  • IT Service Management-Best Practices
  • Public and Proprietary Practices
  • Service Management Practice
  • Benefits of IT Service Management
  • Challenges in IT Service Management
  • Functions Related to Service Management
  • Roles in Service Management
  • Service lifecycle: Design, development and utilization of services
  • Service lifecycle: Utility and warranty
  • Service lifecycle: Service design and the business
  • Service lifecycle: IT and the business integration

The ITIL service lifecycle

  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement

The value of the ITIL service lifecycle.

  • Integrating the processes throughout the lifecycle
  • Explaining the objectives and scope for each phase

Key principles and models

Value-creation through services.

  • Balancing opposing forces
  • Management information systems and tools

Exploring the importance of people, processes, products and partners.

  • Critical success factors
  • Measurement methods and metrics

ITIL Processes

Service strategy.

  • Service portfolio management
  • Financial management for IT services
  • Business relationship management

Service design.

  • Service Level Management (SLM)
  • Design coordination
  • Service catalog management
  • Supplier management
  • Risk assessment and IT service continuity management
  • Defining the scope of information security management
  • Capacity management
  • Availability management

Service transition.

  • Business value, asset and configuration management
  • Explaining the objectives of change management
  • Knowledge management
  • Transition planning
  • Release and deployment management

Service operation.

  • Process activities of incident and problem management
  • Request fulfilment
  • Stating the purpose of event and access management

Continual service improvement.

  • The seven-step improvement process
  • The Deming Cycle (plan, do, check, act)
  • Critical Success Factors (CSF) and KPIs
  • Types of metrics

Service Management Functions and Roles

Outlining IT organization functions.

  • Service desk function
  • IT operations function
  • Technical management function
  • The application management function

Defining service roles.

  • The responsibilities of key roles in service management
  • Process owner
  • Service owner
  • Process manager
  • Process practitioner
  • Recognizing the RACI responsibility model and its role in determining organizational structure
  • How service automation assists with integrating service management processes

Key Features

* 16 hours of high quality training
* 18 PDU
* Trainers are Industry experts & working professionals
* Comprehensive up-to date contents
* Exercises & Case Study for better understanding
* 100% Pass guarantee
* Course completion certificate 

How are the classes conducted?
Class Room Training
Instructor-Led online Training
Online Self learning

Money back Guarantee
If you don't like the training, inform us after 1st session. 100% money will be refunded with no questions asked.

Group Discount
10% discount for 3 or more registration

Course Overview

ITIL Foundation Certification Training Course enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.

Objectives of the ITIL Foundation Certification Course
After the completion of ITIL course at IT Skills Training services, you will learn:
* Key principles and models of ITIL® 2011
* Important principles for improving IT operations
* Vital processes and functions
* Practical guidance for applying ITIL to everyday IT situations
* How to align with business, control costs, and improve IT service quality
* Strategies to balance IT resources
* Understanding the ITIL® 2011 qualification scheme
* Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
* Successfully clear your ITIL® 2011 foundation exam.

Who should go for ITIL Foundation Course Online ?
This course is intended for people who require a fundamental comprehension of the ITIL structure and how it might be utilized to upgrade the nature of IT administration inside an association.

This course is also suited for IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners.

Prerequisites for learning ITIL Foundation Certification Training Course
You can start learning ITIL even if you have very basic skills on information technology & Knowledge in IT is sufficient for the Foundation course.

ITIL Foundation certification Training course is the basic and first step of certification in ITIL Training process. This certification is suitable for those who require a Basic understanding of the ITIL Framework and how it may use to enhance the quality of ITIL Service Management. The ITIL Foundation Certification Covers basic process of Service Management, Service lifecycle approach and the five key phases of the ITIL mode, the relationship between ITIL phases and processes and the goals, objectives, values and purpose of the five phases.

ITIL Framework is intended to standardize the Selection, planning, delivery and backing of IT administrations to a business. The objective is to enhance effectiveness and accomplish unsurprising administration levels. The ITIL system empowers IT to be a business administration accomplice, instead of simply back-end support. ITIL rules and best practices adjust IT activities and costs to business needs and change them as the business develops or moves course.

 

Please Select Your Country

Online Training

Date
Time
Course Type
Price
April 6 - 7, 2017 (Thu-Fri) 10:00 AM - 05:00 PM Virtual Classroom INR 20,000
INR 15,000
April 8 - 9, 2017 (Sat-Sun) 10:00 AM - 05:00 PM Virtual Classroom INR 20,000
INR 15,000
April 29 - 30, 2017 (Sat-Sun) 10:00 AM - 05:00 PM Virtual Classroom INR 20,000
INR 15,000
May 04 - 05, 2017 (Thu-Fri) 10:00 AM - 05:00 PM Virtual Classroom INR 20,000
INR 15,000
May 6 - 7, 2017 (Sat-Sun) 10:00 AM - 05:00 PM Virtual Classroom INR 20,000
INR 15,000
May 20 - 21, 2017 (Sat-Sun) 10:00 AM - 05:00 PM Virtual Classroom INR 20,000
INR 15,000
May 25 - 26, 2017 (Thu-Fri) 10:00 AM - 05:00 PM Virtual Classroom INR 20,000
INR 15,000

Class Room Training

Date
Time
Course Type
Price
April 6 - 7, 2017 (Thu-Fri) 10:00 AM to 05:00 PM Classroom INR 25,000
INR 15,000
April 8 - 9, 2017 (Sat-Sun) 10:00 AM to 05:00 PM Classroom INR 25,000
INR 15,000
April 29 - 30, 2017 (Sat-Sun) 10:00 AM to 05:00 PM Classroom INR 25,000
INR 15,000
May 04 - 05, 2017 (Thu-Fri) 10:00 AM to 05:00 PM Classroom INR 25,000
INR 15,000
May 6 - 7, 2017 (Sat-Sun) 10:00 AM to 05:00 PM Classroom INR 25,000
INR 15,000
May 20 - 21, 2017 (Sat-Sun) 10:00 AM to 05:00 PM Classroom INR 25,000
INR 15,000
May 25 - 26, 2017 (Thu-Fri) 10:00 AM to 05:00 PM Classroom INR 25,000
INR 15,000

Online Training

Date
Time
Course Type
Price
April 6 - 7, 2017 (Thu-Fri) 10:00 AM - 05:00 PM (CST) Virtual Classroom USD 1099
USD 999
April 8 - 9, 2017 (Sat-Sun) 10:00 AM - 05:00 PM (CST) Virtual Classroom USD 1099
USD 999
April 29 - 30, 2017 (Sat-Sun) 10:00 AM - 05:00 PM (CST) Virtual Classroom USD 1099
USD 999
May 04 - 05, 2017 (Thu-Fri) 10:00 AM - 05:00 PM (CST) Virtual Classroom USD 1099
USD 999
May 6 - 7, 2017 (Sat-Sun) 10:00 AM - 05:00 PM (CST) Virtual Classroom USD 1099
USD 999
May 20 - 21, 2017 (Sat-Sun) 10:00 AM - 05:00 PM (CST) Virtual Classroom USD 1099
USD 999
May 25 - 26, 2017 (Thu-Fri) 10:00 AM - 05:00 PM (CST) Virtual Classroom USD 1099
USD 999

Class Room Training

Date
Time
Course Type
Price
April 6 - 7, 2017 (Thu-Fri) 10:00 AM - 05:00 PM (CST) Classroom USD 1300
USD 1200
April 8 - 9, 2017 (Sat-Sun) 10:00 AM - 05:00 PM (CST) Classroom USD 1300
USD 1200
April 29 - 30, 2017 (Sat-Sun) 10:00 AM - 05:00 PM (CST) Classroom USD 1300
USD 1200
May 04 - 05, 2017 (Thu-Fri) 10:00 AM - 05:00 PM (CST) Classroom USD 1300
USD 1200
May 6 - 7, 2017 (Sat-Sun) 10:00 AM - 05:00 PM (CST) Classroom USD 1300
USD 1200
May 20 - 21, 2017 (Sat-Sun) 10:00 AM - 05:00 PM (CST) Classroom USD 1300
USD 1200
May 25 - 26, 2017 (Thu-Fri) 10:00 AM - 05:00 PM (CST) Classroom USD 1300
USD 1200

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Classroom Training: 30 hours

Assignments: 40 hours

Project: 20 hours

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