ITIL Intermediate

  • About Course
  • Course Overview
  • Key Features
  • Agenda
  • FAQ
  • Training Calendar

Agenda

Service Operation Principles

    • Service Operation Principles
    • Responsibilities of Service Operation
    • Achieving Balance In Service Operation
    • Operational Staff Involvement In Service Strategy
    • Service Operation: Inputs and Outputs

Service Operation Processes

    • Event Management
    • Event Management - Basic Concepts
    • Event Management - Purpose and Objectives
    • Event Management - Scope
    • Event Management - Value to Business
    • Event Management - Policies
    • Event Management - Inputs, Outputs and Interfaces

Common Service Operation Activities

    • How the common activities of service operation are co-ordinated for the ongoing management of the technology that is used to deliver and support the services.
    • How monitoring, reporting and control of the services contributes to the ongoing management of the services and the technology that is used to deliver and support the services.
    • How the operational activities of processes covered in other lifecycle stages contribute to service operation.
    • How IT operations staff should look for opportunities to improve the operational activities.

Organizing for service operation

    • The role, objectives and activities of each of the four functions of service operation: service desk, technical management, IT operations management, and application management.
    • Service operation roles and responsibilities, where and how they are used as well as how a service operation organization would be structured to use these roles.

Technology Considerations

    • The generic requirements of technologies that support service management across all lifecycle stages.
    • The specific technology required to support the service operation processes and functions.

Implementation of service operation

    • Specific issues relevant to implementing service operation including: managing change in service operation; assessing and managing risk in service operation; operations staff involvement in service design and service transition.
    • Planning and implementing service management technologies within a company.

Challenges, critical success factors and risks

    • The challenges
    • Critical success factors
    • Risks related to service operation

Introduction to service operation

    • Service Operation - Purpose, objectives and scope of service operation
    • Service Operation - Value to the business
    • Service Operation - Context of service operation in the ITIL service lifecycle
    • Service Operation - Fundamental aspects of service operation and the ability to define them.

FAQ

Whom do I contact, if I have further clarifications?

    You can call us on +1-888-828-1956 (USA Tollfree Number), India - 91-9108460933 or email at email@it-skillstraining.com

What is Online Classroom training?

    Online Classroom training for ITIL is a live training conducted via online live streaming of a class. This is often surpass ITIL certified trainer with over 10 years of labour expertise within the domain and coaching.

What if I miss the online class?

    You will get the recording of the session and also you can attend the session from the next batch. 

What are the pre-requisites for the course?

    • Some experience in IT industry or education in IT
    • Some experience in system administration is preferred
    • Basic understanding of virtualization is preferred

Do I get certification?

    After the completion of the training, you will be awarded the course completion certificate from IT Skills Training Services. Once you successfully clear the ITIL Service Operation Certification exam, you will also receive the certification from the Exam Body.

Who are the instructors?

    We believe in quality & follow a rigorous process in selecting our trainers. All our trainers are industry experts/ professionals with an experience in delivering trainings.

Key Features

  • 32 hours of high quality training
  • Trainers are Industry experts & working professionals
  • Comprehensive up-to date contents
  • Exercises & Hands-on assignments
  • 100% Money back guarantee
  • Course completion certificate

How are the classes conducted?

  • Class Room Training
  • Instructor-Led online Training
  • Online Self learning

Money back Guarantee

  • If you don't like the training, inform us after 1st session. 100% money will be refunded with no questions asked

Group Discount

  • 10% discount for 3 or more registration

About the Course

Exin ITIL Service Operation Certification is for anyone wishing to familiarize themselves with Service operations, the principles, processes, activities and functions of management and operation of ICT infrastructures. This knowledge enables organizations to keep more efficient control of their operations and increases the quality of IT Service Management.

The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication.

IT Skills, ITIL Intermediate SO certification training includes both Instructor Led Online and Online Self learning that allows candidates to prepare for the ITIL® SO exam in the comfort of their own place.

Course Overview

After gaining your certificate, you will be familiar with the basics of service operations and the challenges, risks and critical success factors. You will think more from the perspective of the business than from the technology.

Objectives of the ITIL Service Operation Certification Course

  • After the completion of ITIL Service Operation Certification at IT Skills Training services, you will learn:
  • The importance of Service Management as a Practice concept and Service Operation Principles, Purpose and Objective
  • How all processes in ITIL® Service Operations interact with other Service Lifecycle processes
  • The sub-processes, activities, methods and functions used in each of the ITIL® Service Operation processes
  • The roles and responsibilities within ITIL® Service Operation and the activities and functions to achieve operational excellence
  • How to measure ITIL® Service Operations
  • Technology and implementation considerations surrounding ITIL Service Operation
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Operation 

 Who should go for ITIL Service Operation Certification Course?

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle.
  • Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
  • IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved.
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications.
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules.
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
 

Prerequisites for learning ITIL Service Operation Certification Course
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL (V2) Foundation plus Foundation Bridge.
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

 

 

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Online Training

Date
Time
Course Type
Price
Mon to Fri 10:30 AM to 01:30 PM Virtual Classroom INR 20,000
INR 18,000
Sat to Sun 10:30 AM - 01:30 PM Virtual Classroom INR 20,000
INR 18,000

Class Room Training

Date
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Course Type
Price
Mon to Fri 10:00 AM - 5:00 PM Classroom INR 25,000
INR 20,000
Sat to Sun 10:00 AM to 05:00 PM Classroom INR 25,000
INR 20,000

Online Training

Date
Time
Course Type
Price
Mon to Fri 9:00 AM to 10:00 AM (CST) Virtual Classroom USD 1199
USD 1099
Sat to Sun 09:00 AM - 10:00 AM (CST) Virtual Classroom USD 1199
USD 1099

Class Room Training

Date
Time
Course Type
Price
Mon to Fri 10:00 AM - 05:00 PM (CST) Classroom USD 1499
USD 1399
Sat to Sun 10:30 AM - 01:30 PM Classroom USD 1499
USD 1399

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